Track Your Order

Enter the order number from your Mary Arnold Toys confirmation email together with the billing email address used on the order.

What the statuses mean

Status	What it means
Processing	Payment has cleared and the order is in the queue to be picked at Mary Arnold Toys. It has not left us yet, so it can still be cancelled or changed.
On hold	We are waiting on something before the order can move – usually a stock check or a query with you. If it sits here for more than a working day, email team@stoyhaven.shop.
Completed	The parcel has been packed and handed to the carrier. Tracking should begin updating within one working day of this status appearing.
Cancelled	The order was stopped before dispatch, either at your request or by us. Any payment taken is refunded in full.
Refunded	Money has been returned to the original payment method. Your bank may take a further few days to display it.

Timings to expect

Orders are generally picked and packed within one business day and then take 3 to 7 business days to arrive. Weekend orders begin processing on the following working day.

If tracking has not updated

Should tracking sit still for five business days, contact us and we will take it up with the carrier directly.

Cannot find your order number?

It is in the subject line and the first paragraph of the confirmation email Mary Arnold Toys sent when the order was placed. If that email cannot be found, search your inbox for team@stoyhaven.shop, including the spam folder. Failing that, call +1 212-744-8510 during opening hours (Mon-Fri: 9:30 AM-6:00 PM | Sat: 10:00 AM-6:00 PM | Sun: 10:00 AM-5:00 PM) with the name and postcode on the order and we will look it up.