Frequently Asked Questions

How long will my order take?

Orders leave Mary Arnold Toys inside 1–2 business days with US carriage normally 3–7 business days on top, and you are emailed the tracking number when it goes.

How much is shipping?

A flat $8.95 covers US shipping at Mary Arnold Toys, and it drops to nothing once the order passes $60.00.

Do you ship outside the United States?

International delivery is not something Mary Arnold Toys offers today.

Can I collect my order from the shop?

Everything ordered here is shipped because Mary Arnold Toys cannot hold it at the counter, which is at 1178 Lexington Ave, New York, NY 10028, United States and open Mon-Fri: 9:30 AM-6:00 PM | Sat: 10:00 AM-6:00 PM | Sun: 10:00 AM-5:00 PM.

What can I pay with?

At Mary Arnold Toys you can pay by card or with Afterpay, Klarna and WeChat Pay, with the details going straight to the payment provider rather than to the shop.

Can I return something?

You have 30 days from delivery to send an unused item back to Mary Arnold Toys in its original packaging, and if the error was ours it costs you nothing. The full terms Mary Arnold Toys applies are on the Refund and Returns Policy page.

How fast are refunds?

Refunds from Mary Arnold Toys are processed within within 5 to 10 business days after we receive the returned item of the parcel arriving back.

Can I cancel an order?

An order can be stopped at Mary Arnold Toys any time before packing, usually a twelve-hour window on a business day.

Is my payment secure?

No card number reaches Mary Arnold Toys; the provider handles the form and the storage.

How do I reach a person?

Send Mary Arnold Toys a note at team@stoyhaven.shop and expect an answer within 1 business day, or ring +1 212-744-8510.

Still stuck?

Mary Arnold Toys
1178 Lexington Ave, New York, NY 10028, United States
Phone: +1 212-744-8510
Email: team@stoyhaven.shop
Hours: Mon-Fri: 9:30 AM-6:00 PM | Sat: 10:00 AM-6:00 PM | Sun: 10:00 AM-5:00 PM